Confirm customer’s customization needs (style, color, size, material, etc.)
Provide sample or design sketch for selection and confirmation.
Style: Confirm the overall shape of the luggage (e.g., hard case, soft case, carry-on, etc.).
Color: Select the primary color and accessory color; color swatches can be provided for customer reference.
Material: Confirm the materials used (e.g., PC, ABS, aluminum alloy, Oxford fabric, etc.).
Texture and Surface Treatment: Includes the surface smoothness, matte finish, printing, or other decorative details.
Logo Position: Specify the location for the logo printing or embedding (e.g., on the case, handle, zipper, wheels, etc.).
Logo Style: Confirm the color, size, and process for the logo (e.g., silk screen printing, laser engraving, heat transfer, embossing, etc.).
Exclusive Design: Provide 3D renderings or flat designs for the customer to preview.
Handle: Confirm the handle style and material (e.g., rubber, plastic, metal).
Trolley: Determine the trolley material, number of extension sections, and strength requirements.
Wheels: Select the wheel style (swivel wheels, fixed wheels), material, and noise reduction features.
Zippers and Locks: Confirm the zipper material, style, and lock type (e.g., TSA lock).
Compartment Layout: Confirm the internal structure (e.g., number and placement of compartments, mesh bags, storage pockets).
Lining Material: Choose the color and material for the lining (e.g., waterproof, stain-resistant, anti-static).
Functional Features: Add special functional designs (e.g., USB charging ports, hidden compartments).
Outer Box Design: Confirm the design, logo, dimensions, and printing method for the outer box.
Label Design: Specify the style and content for the hang tags or care labels (e.g., brand name, specifications, washing instructions).
Provide the following confirmation materials:
Renderings: Including overall appearance, logo placement, and interior design views.
Sample: If necessary, send a sample for the customer to verify the details.
Confirmation Document: The final signed design confirmation form that records the customer's requirements and confirmed details.
At Greatchip, we pride ourselves on providing a seamless, customer-centric experience through our comprehensive one-stop service model.
From pre-sale consultations to after-sale support, every stage is meticulously designed to ensure efficiency, quality, and customer satisfaction.
Industry Expertise: With over a decade of experience in the luggage industry and a strong portfolio of serving top global brands, we offer professional consultation services to help your brand grow and capture market share.
Target Market Focus: We deeply analyze customer needs and tailor solutions based on product attributes, pricing strategies, distribution channels, and target audiences to ensure precision market coverage.
Weekdays: We respond to your inquiries within 2 hours during working days.
Weekends: Expect a response within 5 hours on weekends.
Our team is always ready to assist, ensuring your concerns are addressed promptly.
R&D Design
Quick Response Time
Integrated Management System: Every production stage is monitored and controlled by our internal system to guarantee on-time delivery and consistent product quality.
Transparent Updates: We keep you informed of the production process with timely updates, including photos and videos, to avoid any communication gaps.
Stringent Quality Assurance: From raw materials to finished products, every step undergoes rigorous inspection, with a detailed quality report for each production batch.
Dedicated Oversight: Each order is handled by our expert team to ensure high efficiency and zero errors throughout the production process.
Order Follow-Up
Production Control
Our dedicated after-sales team provides continuous support to quickly address and resolve any issues, minimizing disruptions and customer losses.
We conduct regular follow-ups with key clients through video conferences or emails, accompanied by satisfaction surveys, to better understand your needs and ensure your experience with our products and services exceeds expectations.
24/7 Customer Support
Customer Satisfaction Survey
√ Professional and Responsible √ Young and Energetic√ Customer-Centered
√ Consultative Service √ Fast Response (Within 2 Hours)√ 24/7 After-Sales Support
Contact Us today to learn more about how we can bring your vision to life!