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LUGGAGE CUSTOMIZATION PROCESS
  • 01Requirement Discussion

    Confirm customer’s customization needs (style, color, size, material, etc.)

    Provide sample or design sketch for selection and confirmation.

  • 02Design Confirmation

    Present detailed design including appearance, logo placement, size, and label details.

    Customer reviews and revises the design until the final version is approved.

  • 03Sample Production

    Produce sample based on the confirmed design.

    Customer inspects to ensure color, size, logo, and labels meet the requirements.

  • 04Mass Production

    After sample approval, begin bulk production.

    Implement strict quality control to ensure product quality.

  • 05Custom Packaging

    Customize packaging (cartons, wash labels, hang tags, etc.).

    Ensure packaging aligns with customer’s brand and shipping needs.

  • 06Quality Inspection

    Conduct multiple quality checks on finished products.

    Provide inspection reports and photos for customer confirmation.

  • 07Logistics and Delivery

    Assist with logistics and shipping to ensure timely, safe delivery.

    Provide real-time tracking updates.

  • 08After-Sales Service

    Offer 24/7 customer service for any issues.

    Regular follow-ups to collect feedback and improve products/services.

CUSTOMIZE YOUR LUGGAGE
Exterior Design

Style: Confirm the overall shape of the luggage (e.g., hard case, soft case, carry-on, etc.).

Color: Select the primary color and accessory color; color swatches can be provided for customer reference.

Material: Confirm the materials used (e.g., PC, ABS, aluminum alloy, Oxford fabric, etc.).

Texture and Surface Treatment: Includes the surface smoothness, matte finish, printing, or other decorative details.

Logo Customization

Logo Position: Specify the location for the logo printing or embedding (e.g., on the case, handle, zipper, wheels, etc.).

Logo Style: Confirm the color, size, and process for the logo (e.g., silk screen printing, laser engraving, heat transfer, embossing, etc.).

Exclusive Design: Provide 3D renderings or flat designs for the customer to preview.

Accessories Customization

Handle: Confirm the handle style and material (e.g., rubber, plastic, metal).

Trolley: Determine the trolley material, number of extension sections, and strength requirements.

Wheels: Select the wheel style (swivel wheels, fixed wheels), material, and noise reduction features.

Zippers and Locks: Confirm the zipper material, style, and lock type (e.g., TSA lock).

Interior Design

Compartment Layout: Confirm the internal structure (e.g., number and placement of compartments, mesh bags, storage pockets).

Lining Material: Choose the color and material for the lining (e.g., waterproof, stain-resistant, anti-static).

Functional Features: Add special functional designs (e.g., USB charging ports, hidden compartments).

Packaging Design

Outer Box Design: Confirm the design, logo, dimensions, and printing method for the outer box.

Label Design: Specify the style and content for the hang tags or care labels (e.g., brand name, specifications, washing instructions).

Customer Approval

Provide the following confirmation materials: 

Renderings: Including overall appearance, logo placement, and interior design views.

Sample: If necessary, send a sample for the customer to verify the details.

Confirmation Document: The final signed design confirmation form that records the customer's requirements and confirmed details.

OUR COMPREHENSIVE ONE-STOP SOLUTION

At Greatchip, we pride ourselves on providing a seamless, customer-centric experience through our comprehensive one-stop service model.

From pre-sale consultations to after-sale support, every stage is meticulously designed to ensure efficiency, quality, and customer satisfaction.

  • Pre-Sale Services

    R&D Design

    Industry Expertise: With over a decade of experience in the luggage industry and a strong portfolio of serving top global brands, we offer professional consultation services to help your brand grow and capture market share.

    Target Market Focus: We deeply analyze customer needs and tailor solutions based on product attributes, pricing strategies, distribution channels, and target audiences to ensure precision market coverage.

    Quick Response Time

    Weekdays: We respond to your inquiries within 2 hours during working days.

    Weekends: Expect a response within 5 hours on weekends.

    Our team is always ready to assist, ensuring your concerns are addressed promptly.

    R&D Design
    Quick Response Time

  • In-Sale Services

    Order Follow-Up

    Integrated Management System: Every production stage is monitored and controlled by our internal system to guarantee on-time delivery and consistent product quality.

    Transparent Updates: We keep you informed of the production process with timely updates, including photos and videos, to avoid any communication gaps.

    Production Control

    Stringent Quality Assurance: From raw materials to finished products, every step undergoes rigorous inspection, with a detailed quality report for each production batch.

    Dedicated Oversight: Each order is handled by our expert team to ensure high efficiency and zero errors throughout the production process.

    Order Follow-Up
    Production Control

  • After-Sale Services

    24/7 Customer Support

    Our dedicated after-sales team provides continuous support to quickly address and resolve any issues, minimizing disruptions and customer losses.

    Customer Satisfaction Survey

    We conduct regular follow-ups with key clients through video conferences or emails, accompanied by satisfaction surveys, to better understand your needs and ensure your experience with our products and services exceeds expectations.

    24/7 Customer Support
    Customer Satisfaction Survey

GREATCHIP OVERSEAS SUPPORT TEAM

√ Professional and Responsible √ Young and Energetic√ Customer-Centered
√ Consultative Service √ Fast Response (Within 2 Hours)√ 24/7 After-Sales Support

  • Danny Xiong
  • Fancy Wang
  • Shiela Xie
  • Jason Zeng
  • Lily Xia
  • Doris Huang
  • Bella Zeng
  • Shubham Pandey
Discover the difference with Greatchip
— your trusted partner in travle goods.

Contact Us today to learn more about how we can bring your vision to life!

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